We have a new email address to help our customers contact us. If you can't reach us by phone, you can email us and we will get back to you as soon as possible.
Following is a simple checklist to setup your email account. (This only applies to customers who use our netection.net email addresses. If you have a netection account, but do not use the email address that comes with your account, the following does not apply to you.)
1. Change your email password to one containing 8 characters. If your password already contains 8 characters you do not have to change it.
2. Click on Google email link and follow instructions to register your account.
3. If you plan to use Gmail, then you are set and ready to go.
4. If you use an email program such as Outlook Express, you will need to change the settings in your email program and Google.
5. Go back into Gmail, delete spam and make sure to empty trash. Go into settings and enable POP changes. (You can download instructions below.)
6. Now go back into Outlook Express and make the changes to your program. (You can download instructions below.)
7. Once you have completed all this, go back into Outlook Express, (or whatever program you use) and send a test email to us at customerservice@netection.net. If you receive an auto-response email back, you know the setup is correct.
8. Gmail has a built in spam filter, and sends most spam to a folder. It will automatically empty every 30 days, however if you have problems, you might open your email through Google and empty spam filter.
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